I’ve just read an interesting piece on the story behind the NASA logo – not the insignia, but the famous ‘worm’ design (above) that was introduced in the 70s.
One particular part of the story made me laugh and reminded me how difficult it can be to make intelligent comments about work an external company/agency produces.
It concerns a conversation between NASA’s Administrator, Dr. James Fletcher, and the Deputy Administrator, Dr. George Low:
Fletcher: “I’m simply not comfortable with those letters; something is missing.”
Low: “Well, yes, the cross stroke is gone from the letter A.”
Fletcher: “Yes, and that bothers me.”
Fletcher: (long pause) “I just don’t feel we are getting our money’s worth!”
You may laugh, but I think we’ve all probably said something similar without thinking.
If you want more examples of hilarious client feedback, have a look at these.